About the FA998 Help Center
Running into a problem online can be stressful — especially when money is involved. That's exactly why fa998's help center exists: so you're never left to deal with it alone. You can speak and write in Bangla directly, and get real solutions.
Most people in Bangladesh aren't comfortable communicating in English — and that's completely understandable. That's why the entire fa998 support team works in Bangla. Write to us in Bangla on live chat or email, and you'll get a reply in Bangla. Not many platforms offer that.
Resolving Account Issues
Login issues are the most common complaints we hear. If you've forgotten your password or need to update your mobile number, you can do both easily through fa998's account recovery page. An OTP will be sent to your registered number — use it to set a new password. If your old number is no longer active, email the support team with a copy of your national ID and they can recover your account.
Account suspensions are most often caused by creating multiple accounts or providing incorrect information. fa998 allows only one account per person. If you've accidentally created two, contact support right away — the duplicate can be closed and your preferred account kept active.
Deposit Issues & Fixes
The most common reason a deposit fails is sending to the wrong number or entering an incorrect transaction ID. The deposit number on fa998 can change regularly — always get the latest number from the Cashier page before making each payment.
After a bKash payment, your balance is usually updated within 5 to 10 minutes. If it hasn't reflected after 30 minutes, contact support chat with your bKash transaction ID — the team can verify it in real time and manually credit your account.
Always keep a screenshot of your bKash payment — it's the fastest way to resolve any issue. Without a transaction ID, getting help becomes much harder.
Withdrawals & KYC Verification
If this is your first large withdrawal on fa998, you may be asked to complete KYC verification — this is for the security of your account. Simply upload a clear photo of your National ID or passport. Verification is usually completed within 24 hours.
Withdrawals are most commonly cancelled due to unmet bonus wagering requirements, incorrect account details, or incomplete KYC. Once all three are in order, fa998 typically processes withdrawals within 15 minutes to a maximum of 2 hours.
Withdrawals are always sent to your registered bKash or Nagad number. Sending to a different number is not possible. If you need to update your number, contact support first.
Betting Issues
You may occasionally see a "Market Suspended" or "Odds Changed" message when placing a bet. This is normal — odds in live matches shift constantly. Simply place your bet at the updated odds or wait a moment. Once a bet is confirmed, the amount is deducted from your balance and will appear in your bet history.
If a match is cancelled or declared void, your original stake is refunded. On fa998, funds from void bets are typically returned to your account within 24 hours. If the amount hasn't come back, contact support with the bet reference number.
